FAQ
Frequently Asked Questions
How long does shipping take?
Standard shipping within Germany usually takes 1-3 working days.
How does the return process work?
The order can be returned within 14 days.
Personalized items are excluded from returns.
You can find all the information and instructions at the following link:
What ring size fits me?
Please use our size charts, which can be found on each product page, to determine the correct size.
Should you still be unsure or have difficulty choosing the right size, please do not hesitate to contact us. We will be happy to help you find the perfect ring size.
Instagram: akiba.zikr
Email: support@akibashop.de
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How can I change or cancel my order?
For orders that you wish to change or cancel, please contact us as soon as possible. Since we strive for fast delivery times, orders may be ready for shipment and leave our warehouse within just a few hours.
Email: support@akibashop.de
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How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order.
Can I change my delivery address after placing my order?
If your order hasn't been shipped yet, we can change the delivery address. Please contact our customer service as soon as possible.
Email: support@akibashop.de
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