Refund policy
A. Right of Withdrawal
Introduction
Consumers have the following right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us
(Ebubekir Akyüz, Willi-Lochte-Weg 5, 29336 Nienhagen, Germany, Email: info@akibashop.de)
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising if you chose a different type of delivery than the standard, lowest-cost delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we received notice of your withdrawal from this contract.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
General Information
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Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and packaging components. If possible, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
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Please do not return the goods to us freight collect (unpaid).
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Please note that the above points (1–2) are not a prerequisite for the effective exercise of the right of withdrawal.
B. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Ebubekir Akyüz
Willi-Lochte-Weg 5
29336 Nienhagen
Germany
Email: info@akibashop.de
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.